Engineering Manager IT Service Desk (all genders)

Contrat à durée indéterminée (CDI), Temps plein ou temps partiel · Remote (Germany), Düsseldorf

About tonies:

tonies is the world’s largest interactive audio platform for children with around 8 million Tonieboxes and more than 100 million Tonies figurines sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. As the original category creator in interactive audio for children, tonies stands apart in its pioneering approach and market leadership.

Tonieboxes have been activated in over 100 countries, the content portfolio includes more than 1,100 Tonies figurines in several languages. Since its inception, tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 as well as a globally present team of over 550 dedicated professionals operating from various countries.

Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we’re shaping the future of play, learning, and imagination.

You as part of tonies:

As Engineering Manager IT Service Desk, you will lead and develop our global IT Service Desk team, ensuring a high level of service quality across multiple time zones (US, EU, CN, AU). You will drive process optimization, enhance documentation, and establish a high degree of automation to create a seamless IT support experience for all employees.

Your tasks and responsibilities will include:

Leading and upskilling a team of 10 IT Service Desk professionals in a fast-paced environment
Ensuring high service levels, proper documentation, and streamlined processes
Standardizing IT service quality across all tonies' subsidiaries
Driving automation, self-service solutions, and proactive issue resolution
Managing a hybrid IT landscape (Apple, Microsoft, Linux) with cloud and on-prem components
Collaborating with internal teams to ensure efficient IT operations
Implementing and optimizing ITSM tools, workflows, and reporting
Overseeing IT asset management and endpoint security
Partner, vendor & contract Management
Providing hands-on support when needed and acting as an escalation point

What we are looking for:

Bachelor's degree in Computer Science, IT Management, or a related field
Proven leadership experience in an IT Service Desk or technical support role
Strong background in IT automation, Infrastructure as Code (IaC), and scripting
Experience managing IT support in a hybrid setup with diverse technologies
Familiarity with ITIL frameworks and modern ITSM solutions
Excellent problem-solving and stakeholder management skills
Fluency in English (additional languages are a plus)

Why tonies?

Global Teamwork: We collaborate across departmental and country borders on our vision to bring the Toniebox into every child's room in the world.
Come as you are: This applies not only to the dress code but also to everything else. Because only where you truly feel comfortable can you give your best.
Mobility: Choose the option that suits you best - a Deutschlandticket (public transport ticket) for unlimited mobility, a monthly contribution for an office parking space, a leasing bicycle, or a remote work subsidy.
Enhanced Security: Benefit from subsidies for company pension plans, occupational pension schemes, and occupational disability insurance.
Rest & Time Off: Enjoy 30 days of paid annual leave as well as three additional days off such as Rosenmontag, Christmas Eve, and New Year's Eve. After one year of employment, you can also use up to 10 "toniecation days" (unpaid leave days).
Continuous Learning: Benefit from our internal and external training opportunities as well as an individual learning budget to continuously expand your knowledge.
Language Learning & Relaxation: Improve your communication skills with the language learning app Babbel and find relaxation through our access to the meditation app Calm.
Discounts: Benefit from attractive discounts on our entire range of tonies products.

Good to know:

As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues’ different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We look forward to hearing from you!

Sabine Schykowski
Recruiting & Onboarding Partner

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